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Branding from the Inside Out!   Join the Revolution Now!

TSE_Front_NEW3DWe are excited to share Chapter 3, “Brands Under Pressure” from our new book, The Social Employee: How Great Companies Make Social Media Work, out August 23 through McGraw-Hill! McGrawHill_Red

This free chapter, “Brands Under Pressure,” helps set the stage for The Social Employee’s many compelling success stories and offers a rallying cry for those brands still sitting on the fence of social business. In the chapter, we argue that the era of the social employee has already begun, whether businesses are ready to accept change or not.

The Social Employee offers an unparalleled behind-the-scenes look at the social business success stories of some of the biggest brand names in the business world, including IBM, AT&T, Dell, Adobe, Southwest Airlines, Cisco, Acxiom, and Domo.

These cutting-edge brands have all come to the same realization: the path to social business lies through empowering the social employee.


At its heart, The Social Employee is about community, that’s why we’re asking you to help us spread the word.  We’re very excited about this book, and we want the whole world to know about it.

Here’s how you can help:

  • Feature The Social Employee on your blog or website
  • Review The Social Employee on Amazon or Goodreads
  • Share The Social Employee with your communities on Twitter, Google+, and LinkedIn.
  • Follow @SocialEmployee on Twitter!
  • Embed The Social Employee Book Trailer in your blog or website (see blow)

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We are confident that with the support of our community, The Social Employee can become a powerful rallying cry for businesses of all sizes.

For more information, please see our online press kit.

FOREWORD by David C. Edelman, Global Co-Leader, Digital Marketing & Sales Practice, McKinsey & Company

AFTERWORD by Kevin Randall, VP Kevin Randall is Vice President of Brand Strategy & Research at
Movéo Integrated Branding and a columnist for Fast Company.

Watch The Social Employee book trailer video!


Peak inside The Social Employee and preorder your copy today!

The Social Employee has a little bit of everything—from the social journeys of innovative brands to industry-leading insights, models, and strategies from some of marketing’s most prominent thought leaders. We are forever indebted to the contributions we received from people like as David Edelman (@davidedelman), Dion Hinchliffe (@dhinchcliffe), David Armano (@armano), Mari Smith (@MariSmith), Ann Handley (@MarketingProfs), David Aaker (@DavidAaker), and Simon Mainwaring (@SimonMainwaring), among many, many others.

Here’s what other people are saying about The Social Employee:

“Great brands have always started on the inside, but why are companies taking so long to leverage the great opportunities offered by internal social media? . . . The Social Employee lifts the lid on this potential and provides guidance for businesses everywhere.”

Jez Frampton, Global Chairman and CEO, Interbrand

“Get a copy of this book for your whole team and get ready for a surge in measurable social media results!”

Mari Smith, author, The New Relationship Marketing, and coauthor, Facebook Marketing

“Practical and insightful, The Social Employee is sure to improve your brand-building efforts.”

Kevin Lane Keller, E.B. Osborn Professor of Marketing, Tuck School of Business at Dartmouth College; author, Strategic Brand Management

“This book will change how you view the workplace and modern connectivity, and inform your view of how social employees are changing how we work and create value in today’s networked economy.”

David Armano, Managing Director, Edelman Digital Chicago, and contributor to Harvard Business Review

“The Social Employee makes the compelling argument that most organizations are sadly missing a key opportunity to create a social brand, as well as to build a strong company culture.”

Ann Handley, CCO,, and coauthor, Content Rules

Mark and Cheryl Burgess show real-world examples of how social is fundamentally changing brands. An important read for the legions of newly minted social employees eager to jump into the fray and start making an impact.

Jennifer Aaker, General Atlantic Professor of Marketing, Stanford University, and coauthor, The Dragonfly Effect

In today’s socially connected world, companies have to leverage their internal talent in order to drive business results. The Social Employee will help any company become more social, relevant, and innovative.

Dan Schawbel, bestselling author of Me 2.0 and Promote Yourself and columnist for TIME and the Wall Street Journal

Anyone struggling to harness social media will want to read this important book. It provides a fresh perspective—focusing on empowering and motivating the “social employee” to represent the brand. Using a host of case studies, the authors explain that success involves supporting those employees with a social listening program, C-Suite commitment, communication prioritization, systems to deliver the culture of the firm, and methods to manage risk.

David A. Aaker, PhD, Vice-Chairman, Prophet, and Professor Emeritus of Marketing Strategy at the Haas School of Business, University of California, Berkeley. Author of 15 books and widely recognized as the founder of the strategic branding discipline

Big brands, big changes, big stakes . . . what’s not to love? For the brands tentatively dipping their toes into the social business pool, The Social Employee is a much-needed push into the deep end: it’s time to learn to swim. This book belongs on the desk of anyone serious about learning what it means to be an employee in the new social era.

Mark Fidelman, Managing Director, Evolve Capital; Forbes contributor; and author of Socialized!

The Social Employee perfectly describes the current business envi- ronment, the challenges companies face, and how the more pioneering brands are leading us to the light at the end of the tunnel. Whether you’re a new hire working your way up through the corporate ranks or a C-Suite executive, you need to read this book.

Jacob Morgan, author of The Collaborative Organization, Principal/Cofounder of Chess Media Group

The Social Employee is more than a window into how the workplace has changed. It is your must-read guide for how to unlock the power of your employees to build your brand’s reputation, productivity, and profits. Buy this book to empower your leadership and employees; in fact, buy them all a copy and watch your company transform.

Simon Mainwaring, New York Times bestselling author of We First

Passion. Engagement. Authenticity. The Social Employee shows us why these traits above all others are the key to success in the new social era. This book belongs in the collections of executives, employees, and students alike. An absolute must-read for those ready to be pioneers in a brave new era.

Ann Charles, Founder & CEO, BRANDfog

It’s a giant step for brands to both grasp and act upon what it truly means to be social. Mark and Cheryl have captured powerful examples of companies doing both, adding clear insights to make them actionable. The Social Employee demonstrates how companies that authentically connect with things that are meaningful to employees and customers reap rewards of loyalty from both.

Andy Smith, coauthor, The Dragonfly Effect

This book is a must-read for aspiring social businesses! Companies need to teach customer-facing employees how to nurture their personal brands as they build the company brand. The Social Employee lays out the why and the how to empower any sized business to transform their team into a network of authentic, socially savvy brand ambassadors.

Jon Ferrara, CEO, Nimble; Founder of GoldMine, a CRM Pioneer; coauthor, Social CRM for Dummies

In the future, there will be two types of companies: those that monitor and stifle the social activity of their employees and those that empower the social activity of their employees. Smart organizations will be found in the second group, and this book will help you get there.

BJ Emerson, coauthor of The Tasti D-Lite Way: Social Media Marketing Lessons for Building Loyalty and a Brand Customers Crave

If there’s one thing the incredible success stories of big brands like IBM, Adobe, and Southwest Airlines show, it’s that going social isn’t a predetermined, paint-by-numbers process. Companies have a duty to listen to their employees and encourage them to chart the course on their social journeys. Today, corporate brands come alive through the personal brands of their people. The Social Employee is a fantastic testament to this, masterfully marking this watershed moment in business.

William Arruda, author of Ditch. Dare. Do! and Career Distinction

The transition from simply using social media within the business to becoming a true social business—where content sharing and social networking are integrated into processes across the organization— is an imperative yet frightening journey. Cheryl and Mark Burgess show how it’s done, using examples from top global brands. The Social Employee is a must-read guidebook to empowering and energizing workers to build powerful brands from the inside out.

Tom Pick, Digital Marketing Consultant and Managing Editor, Webbiquity

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